ACCESSIBILITY STATEMENT

Last Updated: February 5, 2026

Overview

ocho Coffee & Patisserie is committed to ensuring that our website is accessible to everyone, including people with disabilities. We believe that every guest deserves a seamless and welcoming experience — online and in person.

1. Our Commitment

We are actively working to improve the accessibility of ochocoffeecompany.com in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including:

  • Visual impairments

  • Hearing impairments

  • Motor disabilities

  • Cognitive disabilities

2. What We Are Doing

We are taking the following steps to improve accessibility across our website:

  • Using clear and consistent heading structures to support screen reader navigation

  • Providing descriptive alt text for images throughout the site

  • Ensuring sufficient color contrast between text and background elements

  • Designing interactive elements to be keyboard-navigable

  • Regularly reviewing our site for accessibility improvements

3. Known Limitations

While we strive to meet WCAG 2.1 Level AA standards, some areas of our website may not yet be fully accessible. We are continuously working to identify and address these limitations. Areas we are currently improving include:

  • Third-party content from platforms such as Toast, DoorDash, and Grubhub embedded on or linked from our site — these platforms operate under their own accessibility policies

  • Some older image assets may not yet have full alt text descriptions

4. Third-Party Platforms

ocho uses third-party platforms for online ordering and delivery including Toast, DoorDash, and Grubhub. While we encourage these partners to maintain accessible experiences, ocho is not responsible for the accessibility of third-party platforms. We encourage you to review their individual accessibility statements directly.

5. In-Store Accessibility

We are equally committed to providing an accessible in-store experience at our Mission Viejo location. If you have specific accessibility needs when visiting us in person, please don't hesitate to reach out ahead of your visit and we will do our best to accommodate you.

ocho Coffee & Patisserie

25106 Marguerite Pkwy Suite B Mission Viejo, CA 92692

6. Feedback & Contact

We welcome your feedback on the accessibility of our website and in-store experience. If you encounter any barriers, have difficulty accessing any content, or would like to request information in an alternative format, please contact us:

We aim to respond to accessibility feedback within 2 business days.

7. Ongoing Improvement

Accessibility is an ongoing effort. We are committed to regularly reviewing and updating our website to remove barriers and improve the overall experience for all users. This statement will be updated as we make progress.