PRIVACY & CONSENT POLICY
Last Updated: February 5, 2026
Overview
At ocho Coffee & Patisserie, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy & Consent Policy explains how we collect, use, and protect your information across our website, online ordering, and SMS communications.
1. Information We Collect
We collect personal information only when you voluntarily provide it to us. This includes:
Your name, email address, and phone number when you place an order or sign up for updates
Your mobile phone number when you opt in to SMS communications via website forms, checkout pages, or keyword subscriptions
Order history and preferences through our online ordering system (Toast)
General browsing data through standard website analytics
By providing your information, you consent to receive communications from ocho regarding order updates, promotions, and account alerts.
2. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders
Send order confirmations and pickup notifications
Share updates about new menu items, seasonal specials, and promotions
Improve our website and customer experience
Respond to your questions and support requests
3. SMS Communications
By opting in to SMS messages from ocho, you agree to receive text messages including order updates, promotional offers, and account alerts.
Message frequency varies based on your activity and our promotions
Standard message and data rates may apply depending on your carrier
To stop receiving text messages from ocho, simply reply STOP to any message you receive
Once you opt out, you will receive one final confirmation text and we will no longer send messages to that number unless you re-subscribe
For help, reply HELP to any of our messages or contact us at info@ochocoffeecompany.com
4. No Sharing of Personal Information
ocho maintains a strict No Sharing policy for all personal data, including SMS data.
No Sale or Rental: We will never sell, rent, or lease your mobile phone number or personal information to third parties
No Marketing Redistribution: Your personal information, including mobile phone numbers and SMS consent data, will not be shared with third parties or affiliates for their marketing or promotional purposes
Limited Access: Only authorized ocho team members with a specific need to process your information will have access to it
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential.
While we take every reasonable step to protect your information, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you have any concerns about your data.
6. Cookies & Website Analytics
Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. You can choose to disable cookies through your browser settings at any time, though this may affect certain features of the site.
7. Third-Party Services
Our website and ordering system may link to or integrate with third-party platforms including Toast (online ordering), DoorDash, and Grubhub. These platforms operate under their own privacy policies, and we encourage you to review them directly. ocho is not responsible for the privacy practices of third-party services.
8. Your Rights
You have full control over your communication preferences and personal data. You may:
Opt out of SMS communications at any time by replying STOP
Request access to the personal information we hold about you
Request correction or deletion of your personal information by contacting us directly
9. Updates to This Policy
We may update this Privacy & Consent Policy from time to time. When we do, we will revise the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions about this Privacy & Consent Policy or how your information is handled, please reach out to us:
ocho Coffee & Patisserie
25106 Marguerite Pkwy Suite B Mission Viejo, CA 92692
@ochocoffeecompany